All NLI Shop orders are final sale. Once an order has been placed, it is not eligible for a return or exchange.

Order cancellations

Orders may be cancelled within 48 hours of purchase through your Order History.

After the 48-hour cancellation window, orders cannot be cancelled, modified, returned or exchanged.

Defective, damaged or incorrect items

If an item arrives damaged, defective or incorrect, the manufacturer’s warranty and support process will generally guide the available resolution, such as repair or replacement.

Please contact the manufacturer directly to begin a warranty claim. If you need help identifying the appropriate manufacturer support channel, contact our team and we’ll do our best to point you in the right direction.

Open Box items

Open Box purchases are final sale. Product condition is identified on the listing before purchase. Warranty coverage for Open Box products may vary by brand and item; any available manufacturer warranty or support is subject to the specific product.

Need help?

Visit our Contact Us page. We typically respond within 1–2 business days.