Terms of service

Welcome to NLI Solutions. These Terms of Service ("Terms") govern your access to and use of the NLI Solutions website, mobile application, storefront, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Services.

1. About Us

NLI Solutions ("NLI Solutions," "we," "us," or "our") operates an online storefront that allows customers to browse, purchase, and interact with products and services we offer.

Business Contact Information:
[Insert Business Name, if different]
[Insert Mailing Address]
[Insert Email Address]
[Insert Phone Number]

2. Eligibility

You must be at least the age of majority in your place of residence, or have the permission of a parent or legal guardian, to use our Services. By using the Services, you represent that you have the legal capacity to enter into a binding agreement.

3. Account Registration

To access certain features, you may be required to create an account. You agree to:

provide accurate, current, and complete information;
maintain and promptly update your information;
keep your login credentials confidential; and
accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that contain false information, are used unlawfully, or violate these Terms.

4. Products and Availability

We try to ensure that product descriptions, prices, images, and availability are accurate. However, we do not guarantee that all information is error-free, complete, or current.

We reserve the right to:

modify or discontinue products at any time;
limit quantities available for purchase;
refuse or cancel any order; and
correct pricing, typographical, or listing errors.

Product colors and appearances may vary depending on your device screen and settings.

5. Orders

When you place an order, you are making an offer to purchase the selected items. All orders are subject to acceptance and availability. We may reject, limit, or cancel an order for reasons including suspected fraud, pricing errors, inventory issues, or violations of these Terms.

If we cancel an order after payment has been processed, we will issue a refund of the amount paid, unless otherwise required by law.

6. Pricing and Payment

All prices are listed in [Insert Currency] unless otherwise stated. Prices, discounts, and promotions are subject to change without notice.

You agree to provide valid payment information and authorize us, and our third-party payment processors, to charge the full amount of your purchase, including applicable taxes, shipping fees, and other disclosed charges.

We are not responsible for errors made by third-party payment providers.

7. Shipping and Delivery

Shipping and delivery times are estimates only and are not guaranteed unless explicitly stated otherwise. Delays may occur due to carriers, weather, customs, or other circumstances beyond our control.

Risk of loss and title for products pass to you as permitted under applicable law upon delivery to the shipping carrier or upon delivery to you, depending on the laws that apply in your jurisdiction.

You are responsible for providing an accurate shipping address. We are not responsible for lost shipments resulting from incorrect address information provided by you.

8. Returns, Refunds, and Exchanges

Our return, refund, and exchange practices are described in our [Return Policy / Refund Policy], which is incorporated into these Terms by reference.

Unless otherwise stated:

returned items must be unused and in original condition;
return requests must be made within [Insert Number] days of delivery;
some items may be non-returnable, including final sale, personalized, digital, or hygiene-sensitive items; and
shipping charges are non-refundable unless required by law or due to our error.

We reserve the right to deny returns that do not meet our policy requirements.

9. Promotions and Discount Codes

Promotions, discount codes, coupons, and special offers may be subject to separate terms and may be modified or discontinued at any time. Unless expressly stated otherwise, promotions:

cannot be combined;
have no cash value;
may be limited to one use per customer; and
may be revoked in cases of misuse, fraud, or system error.

10. User Conduct

You agree not to use the Services to:

violate any law or regulation;
infringe the rights of others;
submit false, misleading, or fraudulent information;
interfere with or disrupt the security or operation of the Services;
attempt unauthorized access to accounts, systems, or data;
upload malicious code, viruses, or harmful content; or
use bots, scraping tools, or automated means to access the Services without our written permission.

11. User Content and Reviews

If you submit reviews, comments, photos, suggestions, or other content ("User Content"), you grant NLI Solutions a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, display, modify, adapt, publish, and distribute that User Content in connection with operating, marketing, and improving the Services.

You represent that:

you own or control the rights to your User Content;
your User Content does not violate any law or the rights of any third party; and
your User Content is not false, defamatory, abusive, obscene, or otherwise harmful.

We may remove User Content at our discretion.

12. Intellectual Property

All content included in the Services, including text, graphics, logos, product names, designs, images, software, and other materials, is owned by or licensed to NLI Solutions and is protected by applicable intellectual property laws.

Except as expressly permitted, you may not copy, reproduce, distribute, modify, display, sell, or exploit any part of the Services without our prior written consent.

13. Privacy

Your use of the Services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information. By using the Services, you acknowledge that you have reviewed our Privacy Policy.

14. Third-Party Services and Links

The Services may contain links to third-party websites, apps, tools, or services, including payment processors, shipping providers, analytics services, or social media platforms. We do not control and are not responsible for any third-party services, content, or practices.

Your use of third-party services may be subject to separate terms and policies.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the Services and all products and content made available through them are provided on an "as is" and "as available" basis.

NLI Solutions disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, secure, error-free, or free of viruses or harmful components.

16. Limitation of Liability

To the fullest extent permitted by law, NLI Solutions and its owners, officers, employees, affiliates, agents, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenues, lost data, business interruption, or loss of goodwill, arising out of or related to your use of the Services or products purchased through the Services.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Services or products will not exceed the amount you paid to us for the specific product or order giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

17. Indemnification

You agree to defend, indemnify, and hold harmless NLI Solutions and its affiliates, owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising from or related to:

your use of the Services;
your breach of these Terms;
your User Content; or
your violation of any law or rights of a third party.

18. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms, applicable law, or engaged in fraudulent or harmful conduct.

Sections of these Terms that by their nature should survive termination will survive, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution.

19. Governing Law

These Terms are governed by the laws of [Insert Province/State/Country], without regard to conflict of law principles.

20. Disputes

Any dispute arising out of or relating to these Terms or the Services will be resolved in the courts located in [Insert Province/State/Country], unless otherwise required by applicable consumer protection law.

You agree to bring claims only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding, to the extent permitted by law.

21. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the revised version and update the Effective Date above. Your continued use of the Services after changes become effective means you accept the revised Terms.